FAQs

Ask Us Anything!

Can I book multiple dogs for a private swim?

Yes, absolutely!

The private swim sessions allow you to book private use of the pool. You’re also welcome to bring other family members/friends and their dogs too.

A maximum of five dogs can attend.

Will I be able to swim with my dogs?

Of course!  Owners must enter the water with their dogs until they are comfortable entering and exiting the pool solo. We find dogs are more confident and less anxious with their owners their to guide them.

Where are you based?

Doggy Paddle Norwich, 5 Alston Road, Hellesdon Park Industrial Estate, NR6 5DS.

When you enter the industrial estate you will need to follow Hellesdon Park Road towards the back of the estate until you see a left-hand turn for Alston Road, this is front of Hussey Knights. You will then need to follow Alston Road around the corner passed DHL on the left until you see our A-Board sign and then turn left between Harrisons Testing and AutoHaus.

Following Google Maps will bring you direct to our door, find directions here

How do you clean the water without high levels of chlorine?

 

Firstly, as we allow humans in the water too, we are classed as a commercial pool, and as such have some very strict rules/regulations to follow from the Pool Water Treatment Advisory Group (PWTAG).

 

We are legally required to have a qualified Pool Technical Operator on staff (Rachel) who ensures all pool equipment is operating effectively, and ensure the water chemistry is maintained at a safe level.

Our water is tested every two hours in house, to ensure the disinfectant, and pH levels in the water are operating at safe levels.

 

Additionally, a sample of the water is also sent to an independent UKAS lab once a month, to ensure there are no traces of bacteria within the water.

We use two methods of disinfection for our pool water.

 

Our primary method uses the process of electrolysis which introduces charged copper, silver and zinc ions into the water, which break down bacteria, viruses and dirt. This method is natural / chemical-free, has been used for centuries and is typically how drinking water is cleaned.

 

This allows us to keep our pool disinfectant (bromine) at a much lower dose than traditional swimming pools, so that water is more comfortable for fur, skin & eyes.

We then have a heavy duty pool pump and filter, which circulate the water and traps any dirt (or hair!), before returning fresher water to the pool.

 

All of this allows us to keep our water clean and clear, without excessive chemicals, which makes it safer for fur, skin & eyes

Is the pool step free?

We have a ramp leading up to the side of the pool and a secondary ramp leading into the pool, however, the incline on these are not suitable for wheelchairs.

Are life jackets available?

Yes, canine life jackets are available on-site in all sizes.
All dogs entering the water will be encouraged to wear them.

Do you offer hydrotherapy?

We aim to offer hydrotherapy from December 2021 once Rachel's moderation and certification is completed.

Do I need a vet referral?

You do not need a vet referral for our leisure swims, these can be booked online. Owners must enter the water with their dogs for leisure swims.
Although if your dog has any health concerns that you think may be affected by swimming, we advise you to consult with your vet first.
Vet referrals are required for hydrotherapy.

Can children enter the water?

Unfortunately no, only adults over the age of 16 can enter the water. Children can watch from poolside providing a supervising adult is present, please be aware that any spectators are also likely to get wet, and the poolside can be slippery.

What should I wear in the water?

Our water is heated so you will not need to wear a wet suit, but we do recommend you wear a t-shirt and either shorts/leggings to protect yourself from dogs claws.