Ask Us Anything!
Where are you based?
Doggy Paddle Norwich, 5 Alston Road, Hellesdon Park Industrial Estate, NR6 5DS.
When you enter the industrial estate you will need to follow Hellesdon Park Road until you see a left-hand turn for Alston Road towards the back of the estate. You will then need to follow Alston Road around the corner until you see our sign and then turn left.
Following Google Maps will bring you direct to our door, find directions here
How do you clean the water without high levels of chlorine?
Our water is cleaned using ionisation, which is a process of producing/adding copper, zinc and silver ions into the water to destroy algae, virus and bacteria. A method used in a number of commercial pools and within zoo penguin pools!
We also use a very low level of chlorine 1ppm to break down any oil within the water from skin and body products, which also acts as a secondary measure of disinfection.
We also have a commercial pool pump, skimmer and hoover to remove the mass amount of dog hair!
Can I book multiple dogs for a private swim?
The private swim sessions allow you to book private use of the pool. You’re also welcome to bring other family members/friends and their dogs too.
A maximum of five dogs can attend.
Will I be able to swim with my dogs?
Of course! We actively encourage you to get into the pool with your dog/s which reduces their anxiety in a new situation.
Please note in line with current coronavirus guidelines no more than six persons will be allowed in your session.
Is the pool step free?
We have a ramp leading up to the side of the pool which is accessible for dogs and humans. We also have a secondary ramp leading into the pool for dogs to enter the water, but owners will access the pool via a set of sloped steps.
Are life jackets available?
Yes, canine life jackets are available on-site in all sizes.
All dogs entering the water will be encouraged to wear them.
Do you offer hydrotherapy?
We do not offer hydrotherapy, you will need to speak to your vet for a local referral.
This is a leisure swimming pool, for dogs to come along and play, swim or splash in the water.
Although taking the weight of joints with swimming has its benefits for dogs of all ages and weights.
Do I need a vet referral?
No, because we are a leisure service, you do not need a vet referral, you can just book in.
Although if your dog has any health concerns that you think may be affected by swimming, we advise you to consult with your vet first.
Can children enter the water?
Unfortunately no, only adults over the age of 16 can enter the water. Children can watch from poolside providing a supervising adult is present, please be aware that any spectators are also likely to get wet, and the poolside can be slippery.
What should I wear in the water?
Our water is heated so you will not need to wear a wet suit, but we do recommend you wear a t-shirt and either shorts/leggings to protect yourself from dogs claws.